Terms & Conditions

 

 

 

Click on the links below:

 

Prices and quotations

Special offers

Placing an order

Payment 

Delivery

Damage & shortage

Returns

Data protection act

Ownership & risk

 

 

Prices and quotations

 

-All prices are exclusive of VAT and carriage.

-Prices may be subject to changes without prior notice.

-Quotations are valid for 30 days unless otherwise agreed.

-Please contact us for latest prices and promotions.

 

 

Special offers

 

-Special offers are subject to availability and are based on a first call first served basis.

-No special offer can be reserved until full payment is received.

-Samples are not available on special offers and must be purchased if required for evaluation.

-There is no warranty on special offers unless otherwise agreed. No replacement and no refund will be given.

  

 

Placing an order

 

-There is no need to open an account to place an order.

-Orders can be placed by telephone, E-mail or fax from 9.00am to 6.00pm Monday to Friday or online at anytime.

-You can download an order form here if needed and contact us for latest prices, stock availability and delivery charges.

-Anyone, businesses or end users from the UK or abroad is welcome to place an order.

-We ship worldwide from our various depots in Europe and Asia.

 

 

Payment 

 

-Full payment should be received prior to dispatch of goods unless otherwise agreed.

-Payment can be made by the following methods:

-All major credit cards are accepted, there is no surcharge for credit card payments.

-Credit card payment are processed by Kate & McKenzie Ltd and this name will appear on your bank statement.

-Cheques should be made payable to: Kate & McKenzie Ltd.

-Paypal online payment with a Paypal account or a Debit/Credit card.

-BACS, T/T

-Bank Detail:

Bank of Scotland, St James's Gate, 14-16 Cockspur Street, London, SW1Y 5BL, UK

Sort code: 12-11-03

Account No: 00779976

Account Name: Kate & McKenzie Ltd

 

 

Delivery

 

Delivery charges:

 

-All prices are exclusive of delivery charge.

-Delivery charges depend on the weight and destination.

        -UK mainland: 7 for the first PSU + 0.43 for each extra item

         thereafter, or 45 for a pallet of 90 to 300PSU.

        -Other destinations: 7 for the first PSU + 1.40 for each extra item

         thereafter (Excl VAT). Contact us for pallet delivery charges.

-Alternatively, goods can be collected by the customer or his own courier. Please make sure goods are ready before arranging a collection.

-Timed delivery can be arranged at extra cost.

-The above delivery charges can change at any time without prior notice.

 

Delivery time:

 

-UK mainland: 1 to 2 working days.

-Europe: 4 to 10 working days.

-Rest of the world: 1 to 2 weeks depending on courier and quantity ordered.

 

 

Damage & shortage

 

-Shortage or damage should be clearly reported on courier consignment note when receiving goods and should be notified  within 3 day of delivery.

-We strongly recommend that item number and condition are carefully checked before signing courier consignment note.

-We will refund, repair or replace goods providing prompt notice is given and providing it is proven that damage or loss occurred during transit.

 

 

Warranty

 

-All goods are covered by a one year warranty RTB unless otherwise agreed.

-Promotional items are not subject to warranty.

 

-Fire Bull Retail box warranty:

   -Power Supply Units purchased in retail boxes must be registered with Fire Bull within 30 days of purchase to get a repair or replacement service from Fire Bull directly (Use the supplied Fire Bull Warranty Card or download it here).

   -Evercase Ltd / Fire Bull reserves the right to refuse repair if:

      +There is a deliberate or accidental damage to the product.

      +The warranty period has expired.

      +The product has been opened, tempered with or repaired

       by any unauthorized party.

      +The serial number label or seal has been removed or altered.

   -The product warranty is valid for 12 months from the date of purchase.

   -Products found faulty within 7 days of purchase must be sent back to the dealer.

   -Products found faulty between 7 days and 12 months of purchase must be sent for repair/replacement to: Evercase Ltd/Fire Bull, Unit 4, Randolph Court, Randolph Ind. Est, Kirkcaldy, KY1 2YY, UK

   -Product not registered within 30 days will not be subject to our 1 year warranty and will be refused by Fire Bull. It is up to the dealer where they were purchased from to accept returns or not.

   -In case of any dispute, Fire Bull reserves the right for final decision.

 

 

Returns

 

-All returns must be accompanied with a filled returns form you can download, and a valid RMA number provided by us. Returns sent without RMA number will be rejected and the customer will be charged for the return delivery.

-Any missing parts will not be replaced or credited.

-All returns should be sent to our agent: Ever Case Technology (UK) Ltd / Return Dept, Unit 4, Randolph Court, Randolph Industrial Estate, Kirkcaldy, Fife, KY1 2YY, UK..

-It is the customers' responsibility to pay carriage on return of goods.

-All goods must be returned in adequate packaging.

-Goods will be repaired, replaced or credited providing:

        -The above conditions are met,

        -They were purchased from us,

        -They are still covered by the 1 year warranty policy.

-Goods out of warranty or not bought from us will not be replaced or credited & will be resent at the customer's expenses.

-If any of the above conditions is not met, we reserves the right to refuse a return.

 

 

Data protection act

 

-We take the data protection act seriously and do not make your details and information available to any other commercial organization.

-We may occasionally inform you of new products and special offers we believe may be of interest to you. Please do inform us if you do not wish to be updated. 

 

 

Ownership & risk

 

-The risk in the goods shall pass from Fire Bull to the customer upon delivery.

-Title and property of goods shall not pass to the customer until full payment is received by us.

 

Copyright Fire Bull 2008